Cancellation & Refund Policy
Merchant business' return and cancellation policy
must be made available to customers on website and
they have to agree to its terms during the order
process. Customers have to click on an "Accept" or
"Agree" for return and cancellation button before
submitting their payment information. Then, once the
order has been submitted, policy can be sent to
customers with the order confirmation email.
Cancellation Policy :
Fengshui Art Gallery believes in helping its
customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:
Cancellations will be
considered only if the request is made within 3
days of placing an order. However, the
cancellation request will not be entertained if
the orders have been communicated to the
vendors/merchants and they have initiated the
process of shipping them.
There is no cancellation of orders placed under
the Same Day Delivery category.
We offer refund money back guarantee for order
cancellation. If the order has not yet executed
and shipped. Cancellations or refund are best
made within 2 hours of your order time will be
too late for cancellation. Once executed shipped
items are considered sold. For enquires
regarding your order status please E-mail us on:Dr.firstname.lastname@example.org or
call on: +91 9967032113.
However kindly be understood that the sending of
your E-mail/phone to us not guarantee that the
E-mail/phone have been received or being read by
us because we do not provide 24 hours human
generated E-mail/phone service. Therefore we do
not hold responsibility on the cancellation if
an order has been executed or shipped even
though your E-mail has been send out or your
phone goes unanswered during non-office or
non-working days times. We will do our best to
assist you gladly.
Please include explanation of refund and your
order number information.
Payments and refunds are handled and provided by
EBS payment gateway. Fengshui Art Gallery will
not be responsible to the customers for any
delay in refund payments.