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Cancellation & Refund Policy

Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy :

Fengshui Art Gallery believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 3 days of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • There is no cancellation of orders placed under the Same Day Delivery category.

  • We offer refund money back guarantee for order cancellation. If the order has not yet executed and shipped. Cancellations or refund are best made within 2 hours of your order time will be too late for cancellation. Once executed shipped items are considered sold. For enquires regarding your order status please E-mail us on:Dr.kalania@gmail.com or call on: +91 9967032113.

  • However kindly be understood that the sending of your E-mail/phone to us not guarantee that the E-mail/phone have been received or being read by us because we do not provide 24 hours human generated E-mail/phone service. Therefore we do not hold responsibility on the cancellation if an order has been executed or shipped even though your E-mail has been send out or your phone goes unanswered during non-office or non-working days times. We will do our best to assist you gladly.

  • Please include explanation of refund and your order number information.

  • Payments and refunds are handled and provided by EBS payment gateway. Fengshui Art Gallery will not be responsible to the customers for any delay in refund payments.

 
 

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